FAQ
How can I purchase from the online store?
How can I purchase from the online store?
You can make a purchase by registering on the website and accessing the online store, or by phone, email, or fax.
Order the product by phone at +39 0734 861081.
Order the product by email by writing to customercare@hair-gallery.it.
What payment methods are available for online purchases?
What payment methods are available for online purchases?
On our website, you can pay using the following methods:
- Bank transfer
- Credit card
- PayPal
Is it possible to modify an order?
Is it possible to modify an order?
We are very fast at preparing your order and we use express couriers, which means that we cannot make changes once the order has been submitted (delivery address, payment method, purchased products, etc.).
You have only 30 minutes from the moment the order is confirmed and submitted to contact us by email to request any changes.
Hurry!
What are the delivery times?
What are the delivery times?
Orders are processed within one business day.
For purchases made by bank transfer, order processing will begin only after the payment has been credited to our account.
IMPORTANT!
For all orders received after 2:00 PM, same-day processing cannot be guaranteed.
What are the shipping costs?
What are the shipping costs?
Shipping costs can be estimated in the cart by selecting the destination Country and are calculated at Checkout.
Can I pay with a prepaid card?
Can I pay with a prepaid card?
Yes, all rechargeable prepaid cards from the Visa and Mastercard networks are accepted.
Can I receive free samples or purchase samples?
Can I receive free samples or purchase samples?
The shipment of samples is not available, as Hair Gallery’s sales policy is intended to comply with the corporate guidelines set by the parent companies.
Who can I contact for shipping issues or to check the status of my order?
Who can I contact for shipping issues or to check the status of my order?
For information about orders, shipping status, tracking numbers, and payments:
Online Store Office
Tel: +39 0734 861081 (Monday to Friday, from 8:30 AM to 12:30 PM and from 1:00 PM to 5:00 PM)
Email: customercare@hair-gallery.it
Who can I contact for consultations or general information about the products?
Who can I contact for consultations or general information about the products?
You can send an email to customercare@hair-gallery.it or call our stores at +39 0734 861081.
Can I place an order from abroad?
Can I place an order from abroad?
Yes. We deliver worldwide.
